Privacy Policy

Privacy Policy

Last Updated: September 11, 2026

Kirby's Auto Spa ("Kirby's Auto Spa," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request information, communicate with us, or use our services.

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Mobile phone number
• Vehicle information
• Service interests
• Appointment or scheduling information
• Information included in messages or inquiries you send to us

We may also collect basic technical and usage information when you interact with our website, such as browser type, device information, IP address, pages visited, and similar analytics information.

How We Use Information

We may use information we collect to:

• Respond to inquiries and service requests
• Provide information about auto detailing services
• Schedule and manage appointments
• Provide customer support
• Send service-related communications
• Send SMS messages when you have provided consent to receive them
• Improve our website, services, and customer experience
• Prevent fraud, misuse, or security incidents
• Comply with applicable legal obligations

SMS Messaging

If you voluntarily opt in to receive SMS messages from Kirby's Auto Spa, we may send text messages relating to your inquiry, requested services, appointment scheduling, appointment reminders, customer service, follow-up communications, and, where you have consented, promotional or marketing communications.

Message frequency varies based on your interactions with Kirby's Auto Spa.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

Mobile Information and SMS Consent

We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their marketing or promotional purposes.

Mobile information and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes.

We may use service providers that process information on our behalf solely to provide services to Kirby's Auto Spa, such as communications, hosting, customer-management, analytics, or technology services. Those providers may only use information as necessary to perform services for us and are not authorized to use your mobile information or SMS consent for their own marketing or promotional purposes.

How We Share Information

We may disclose information to service providers that help us operate our business, website, communications systems, scheduling systems, or other business functions.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect the rights, safety, or property of Kirby's Auto Spa, our customers, or others.

We do not sell personal information for monetary consideration.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

• You may contact us to request that we update or correct certain personal information.
• You may opt out of SMS messages at any time by replying STOP.
• You may also contact us directly with questions regarding your information or this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date shown above.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

What information we collect

When you book an appointment, request a quote, or contact us through our website, we may collect:

• Your name, phone number, and email address
• Vehicle details (year, make, model)
• Service location or address
• Messages or notes you provide
• Preferred appointment dates and times

How we use your information

We use the information you provide solely to schedule services, prepare quotes, communicate about your appointment, and follow up after service. We do not sell or share your personal information with third parties for marketing purposes.

Payment

Kirby's Auto Spa does not collect payment online. All payments are handled in person at the time of service.

Access and retention

Your booking, quote, and contact submissions are stored in our admin system and are accessible only to Kirby's Auto Spa staff. We retain this information as needed to fulfill services and maintain business records.

Your choices

You may contact us at any time to request updates to or removal of your personal information from our records, subject to any legal or business retention requirements.

SMS Communications

By providing your mobile phone number and opting in, you consent to receive SMS messages from Kirby's Auto Spa regarding appointment confirmations, appointment reminders, estimates, technician arrival notifications, customer support, and follow-up communications.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to unsubscribe.
• Reply HELP for assistance.

Customers may also opt in by replying Y to a one-time SMS consent request sent after they provide their phone number to Kirby's Auto Spa for scheduling or service communication.

Mobile opt-in information and consent are never shared with third parties or affiliates for marketing purposes.

Contact us

If you have questions about this Privacy Policy or how your information is handled, please contact us: